The customer can exercise the right of withdrawal, as required by the European Directive 2011/83 / EU.
The customer has the right to terminate the contract, without giving any reason, within 14 (fourteen) days. More precisely, the withdrawal period shall expire after fourteen (14) days from the date on which the customer acquires physical possession of the products purchased on line.
To exercise the right of withdrawal, the customer is obliged to inform the Supplier of its decision to terminate this contract by an unequivocal statement to be sent to the Supplier by the section in your Account.
Log in in your Account: https://www.asolo.com/en/login?back=my-account
If you have a guest Account: https://www.asolo.com/en/guest-tracking
We kindly ask to specify the order number and the date of purchase and the number of the shipping document accompanying the consignment. In order to comply the withdrawal period it is sufficient that the customer then sends the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period mentioned above.
In any case, without delay, the Supplier will confirm receipt of notice of withdrawal of the customer, by sending a special e-mail with this also indicates the number of specific authorization to return.
As soon as the Supplier shall be notified of this e-mail, it will be possible for the customer to return the products at: Asolo SrL (Via delle Industrie, 2-31040 Nervesa della Battaglia (TV) - Italy). The return of products must take place without undue delay and in any event within 14 (fourteen) days after the date of the e-mail address of the Supplier above highlighted.
The cost of returning the goods will be at charge of the customer only.
To be entitled to a full refund of the price paid, the goods must be returned intact (must not have been used by the customer or have been damaged by this) and in their original packaging (if any identification labels must be attached to the item as they form part integral of the same). In any case, the customer remains responsible for the diminished value of the products resulting from the handling of the products different from those needed to establish the nature, characteristics and functioning. In this regard it should be noted also that, precisely in order to establish the nature, characteristics and functioning of the products, the customer is required to inspect and manipulate them with due diligence and in the same way as he would be allowed to do in a shop.
Once we receive the product and verify their integrity, the Supplier will refund the amount paid within 14 days from the day on which he was informed of the decision of the customer to withdraw, to be made by bank transfer to the bank account whose details (Institute, branch / agency, IBAN) are to be identified at the time notice of the right of withdrawal, or through the transfer of the amount of product purchased directly from the credit card used for the purchase.
The Supplier reserves the right to withhold any refund until the actual return of the product.
It is 'possible for the customer to change a product purchased online within 14 (fourteen) days from the date on which it has acquired the physical possession of the product in question, making its return in accordance with the method of restitution expressly provided in case of exercise of the right of withdrawal and the accompanying made explicit note in which claims are to be given: the reference of the original order on-line purchase, the product for which you want to obtain a replacement, the correct size of the product.
To be entitled of the right of size change, the goods must be returned intact (must not have been used by the customer or have been damaged by this) and in their original packaging (if any identification labels must be attached to the item as they form part integral of the same).
The replacement product will be delivered at the customer already specified on the original order. The costs of returning the product applied for the size change will be charged to the customer while the cost of delivery of the replacement product will be at charge of the Supplier.
The Supplier will send the customer a special e-mail confirmation once the product change envisaged here.
In any case, it should be noted that the Supplier does not guarantee the availability of the product being replaced; in which case we will proceed to terminate the contract resulting refund of the original purchase price of the product to the Customer by the Supplier.
For USA delivery: The return must be do with FedEx courier - it is possible to arrange transport through FedEx Italy and in this case the cost for transport back is 75 Euro. In order to enable us to arrange transport through FedEx Italy, you should make your advanced payment to ASOLO for the freight cost.